CARMAX UX Writer, Creative Services in Richmond, Virginia
7041 - CarMax Shockoe - 140 Virginia Street, Richmond, Virginia, 23219
CarMax, the way your career should be!
Write UX copy that is easy to understand, straightforward, and reflects CarMax’s brand voice and conversational tone
Develop content that fits seamlessly into the broader customer journey, and all of the messaging used to support the customer experience
Collaborate with product teams, designers, marketing, and strategy to launch and evolve customer experiences
Co-write with teammates, product, marketing, legal, PR, and other communication partners
Observe and conduct research; participate in design and content workshops; iterate on content currently in use
Identify points of inconsistency and friction throughout the experience and leverage testing to help to optimize
Contribute to the development and maintenance of a UX style guide
Qualifications for the role
2-5 years of applicable writing experience
Strong understanding of UX and content design principles
Experience adapting content to a variety of settings, contexts, and stages of the customer journey
Knowledge of a variety of content testing and research methods
Ability to translate research learnings into actionable content for consumers
Ability to work within the constraints of brand and design style guides, interpret legal guidelines, copyright requirements, and use of disclaimers
Four-year college degree (required)
Computer skills: Microsoft Office 365; Others can be trained
Working knowledge of SEO, UX, and Google Analytics
Skills needed to work at CarMax
Ability to build and maintain relationships across multiple disciplines
Strong analysis and decision-making skills
Strong verbal, written, and non-verbal communication skills
Ability to assess and prioritize work in partnership with others
Ability to complete tasks in a timely manner while balancing time, multi-tasking, and interruptions
Ability to resolve challenges in a positive and professional manner
A forward-thinking UX Writer will help enhance and evolve the brand experience across our website and customer experiences in support of customer and strategy goals. In this role, you will partner with various product teams and other partners to co-write copy and co-design experiences that feel natural, human, and anchored in our brand. You will participate in research, workshops, design studios, and use learnings to create compelling content.
As a UX writer, you will infuse our tone and voice throughout customer experiences. You’ll demonstrate immense curiosity and work style that is adaptable to a variety of partners and technology. An ideal candidate: is comfortable with conceptual thinking, obsesses over the details, gives excellent presentations, can simplify complex ideas, and can deliver on-brand copy at every stage of product development.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.