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CARMAX UX Writer, Creative Services in Richmond, Virginia

7041 - CarMax Shockoe - 140 Virginia Street, Richmond, Virginia, 23219

CarMax, the way your career should be!

Essential responsibilities

  • Write UX copy that is easy to understand, straightforward, and reflects CarMax’s brand voice and conversational tone

  • Develop content that fits seamlessly into the broader customer journey, and all of the messaging used to support the customer experience

  • Collaborate with product teams, designers, marketing, and strategy to launch and evolve customer experiences

  • Co-write with teammates, product, marketing, legal, PR, and other communication partners

  • Observe and conduct research; participate in design and content workshops; iterate on content currently in use

  • Identify points of inconsistency and friction throughout the experience and leverage testing to help to optimize

  • Contribute to the development and maintenance of a UX style guide

Qualifications for the role

  • 2-5 years of applicable writing experience

  • Strong understanding of UX and content design principles

  • Experience adapting content to a variety of settings, contexts, and stages of the customer journey

  • Knowledge of a variety of content testing and research methods

  • Ability to translate research learnings into actionable content for consumers

  • Ability to work within the constraints of brand and design style guides, interpret legal guidelines, copyright requirements, and use of disclaimers

  • Four-year college degree (required)

  • Computer skills: Microsoft Office 365; Others can be trained

  • Working knowledge of SEO, UX, and Google Analytics

Skills needed to work at CarMax

  • Ability to build and maintain relationships across multiple disciplines

  • Strong analysis and decision-making skills

  • Strong verbal, written, and non-verbal communication skills

  • Ability to assess and prioritize work in partnership with others

  • Ability to complete tasks in a timely manner while balancing time, multi-tasking, and interruptions

  • Ability to resolve challenges in a positive and professional manner

A forward-thinking UX Writer will help enhance and evolve the brand experience across our website and customer experiences in support of customer and strategy goals. In this role, you will partner with various product teams and other partners to co-write copy and co-design experiences that feel natural, human, and anchored in our brand. You will participate in research, workshops, design studios, and use learnings to create compelling content.

As a UX writer, you will infuse our tone and voice throughout customer experiences. You’ll demonstrate immense curiosity and work style that is adaptable to a variety of partners and technology. An ideal candidate: is comfortable with conceptual thinking, obsesses over the details, gives excellent presentations, can simplify complex ideas, and can deliver on-brand copy at every stage of product development.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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