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CARMAX Sr Analyst, EUC in Richmond, Virginia

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

Who we are looking for:

The CarMax Sr. EUC Analyst is responsible for identifying, analyzing and repairing End User computing problems involving end user equipment and software packages. The position acts as a consultant with the end users to identify and recommend hardware and software solutions. If you are looking to join a collaborative team where you can create innovative solutions that provide value to our business, your job search ends here.

CarMax is seeking a Sr. EUC Analyst who will be responsible for supporting customer solutions. This process includes continuous delivery, optimization, monitoring, Infrastructure support, and implementation.

The Day to Day:

Provide technical expertise to resolve computer software, hardware, and peripheral equipment problems

Assist with the administration of computer security policies and vulnerability checks using established policies and procedures

Maintains and updates helpdesk tickets, move-add-change-requests, and daily reports

Perform end user move-add-change requests

Provide and coordinate warranty and non-warranty technical assistance for hardware and software for 3rd party vendor repair and follow-up

Assist with the implementation of tactical projects and software releases using predefined project methodologies

Position Requirements-What we are really looking for:

Influences the work of others to drive medium and large projects to successful completion through effective project management, customer interaction and IT coordination

Responsible for mentoring others in best practices, procedures and concepts

Drives through obstacles and time constraints to successfully deliver tasks to completion

Can effectively manage multiple projects and provide daily status reports

Delivers solutions through building consensus in both business and technical perspectives

Strong teamwork skills, ability to learn quickly, excellent written and spoken communication.

Ability to use a wide variety of open source technologies and cloud services

Experience implementing and maintaining highly secure infrastructure solutions.

Experience with multiple hardware\software platforms

  • Windows 10

  • Microsoft Office 365

  • Support of IP Phones

  • Support of Network and Wireless Infrastructure

  • Citrix VDI support

  • Some support knowledge Salesforce CRM (preferred)

  • Active Directory

  • Group Policy

  • Automation through Scripting (Powershell, Python, etc.)

Education and/or Experience:

6+ years of experience within the IT industry

2+ years degree in IT related course of study

6+ years of experience in Windows Operating Systems, Windows 7 or newer system, IP based networks, Microsoft Office products and peripheral equipment (printers, scanners)

Location Note : This position is on site in Richmond, VA and may require some travel to CarMax locations in the Greater Richmond area.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is inside a central heat and air-conditioned office building. The noise level in the work environment is moderate.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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