CARMAX Senior Software Developer - Salesforce Marketing Cloud (Remote) in Richmond, Virginia
7041 - CarMax Shockoe - 140 Virginia Street, Richmond, Virginia, 23219
CarMax, the way your career should be!
Your expertise shapes our business
At CarMax, we want to disrupt our industry by empowering customers to buy a car on their own terms. And at the heart of that innovation are new digital products. Working on many different aspects of the customer experience, our Software Developers research and discover new opportunities, and shape products to fulfil them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. Overall, you will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that’s right for them.
What you will do – Essential responsibilities
Build and maintain automated marketing programs in the Salesforce Marketing Cloud platform and associated services
Understand the real-life challenges of customers and discover what they need to move seamlessly between the online and in-person shopping experiences
Collaborate with colleagues in marketing, design, product management and systems architecture to develop experimental solutions, pilot technology, and functionality
Advise on strategic fit of technology and scaled solutions for enterprise
Market your new ideas internally and evolve them according to feedback and critique within an agile environment
Partner with Salesforce on platform innovation, trends, best practices and DevOps maturity
Plan and implement solutions to optimize the delivery pipeline
Onboard new product and marketing teams to the platform
Provide technical consulting and engineering solutions to marketing teams
Review and implement new tools, capabilities, and automation
Create technical runbooks, documentation and training
Foster strategic planning and vision
In conjunction with Enterprise and Solution Architects, define and provide architectural guidelines, practices and standards
Implement platform security and stability solutions
Partner with front-end developers on customer communications
Encourage and foster innovation
Transform the customer experience
It takes a passion for technology to develop ground-breaking experiences. Working collaboratively and creatively as part of a close-knit team, you will be part of the development process from end to end: consulting users, carrying out experiments, tackling complex business problems and implementing new communications experiences for customers. You’re able to balance customer needs with business goals and know how to deliver technical solutions that enhance business value. Creative, curious and highly analytical, you never stop learning and thrive on constant change in the digital marketplace.
Ability to engage in support situation and effectively, efficiently, and quickly drive to a successful resolution
Proven experience leveraging existing software, development of reusable components, and elimination of redundancy in designs
Understanding of end-to-end system design, from the top to the bottom of the stack
Ability to learn the system, including downstream systems, outage impacts, and limitations
3+ years of ExactTarget / Salesforce Marketing Cloud application development experience required
Working knowledge of programming languages/platforms such as C#, .Net, Azure, cloud-based SaaS and PaaS solutions is preferred
5+ years of experience working with an RDBMS such as MySQL, Oracle, or MS SQL Server
Experience with cloud hosted solutions such as Azure, AWS, Google
Experience with web services (SOAP/REST), ETL, and other standard integration techniques
Qualifications and requirements
Demonstrated ability to gather, evaluate, and present performance metrics and benchmarks to resolve or prevent system problems
Evaluate and interpret complex system error logs, performance metrics, and other application or server output in order to identify problems in server performance or application execution
Familiarity with security standards such as TLS, SSL, SSO and data encryption
Experience in dual track agile with matrix managed product teams
Proven experience working effectively with multiple areas of the business community in order to gather requirements and translate those requirements into solutions
Demonstrated ability to compare and contrast alternative approaches to meet objectives while assessing risk both quantitatively and qualitatively
Evaluate the ROI (Return On Investment) of systems development & enhancements and effectively weigh the financial alternatives involved with various technical solutions and proposals
Proven experience solving technical problems and presenting solutions
Excellent analytical, troubleshooting, and problem-solving skills
Demonstrated ability to effectively estimate effort, duration and impact required to accomplish requested tasks/projects
Evaluate long term impacts when making recommendations and decisions
Possess strong organizational and time management skills
Document findings and solutions that meet the business needs
Present alternative solutions to technology management and business users
Possess effective presentation development and delivery skills including the ability to adjust presentations to match appropriate audience
Influence and communicate effectively with business and technology associates
Strong interpersonal skills
Proven skills and experience mentoring team members
Self-organize and multi-task in a highly collaborative team environment
Participate in a 24x7 on-call rotation as scheduled, and perform after hours support as needed
A degree in Computer Science or a related discipline
Certified in Salesforce Marketing Cloud Developer and/or Marketing Cloud Consultant is preferred
3+ years of experience as Marketing Cloud developer and/or administrator managing data structures, subscriber data management, configurations, dynamic messages, landing pages
Expertise and hands-on experience with Marketing Cloud Builders and Studios, including Journey Builder, Content Builder, Automation Studio, Email Studio
Develop responsive email templates with extensive knowledge of AMPscript
Extensive knowledge of Marketing Cloud’s contact data model and proficiency with SQL
Extensive experience with Journey Builder and Audience Builder configurations
Experience with email and/or marketing automation software and integration with databases
Solid understanding of Salesforce Marketing Cloud custom application design including knowledge of limits, throttling, security, APIs, etc., on the Salesforce platform.
Experience with API First design and implementation. FFLib experience a bonus.
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.