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CARMAX Manager, Technology Business Management in Richmond, Virginia

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

About this job

This role is that of an ambassador and counselor among the various Technology teams. They are charged with ensuring that their team is focused on strong customer service, collaborating to successfully meet organizational priorities, and resolving conflict with a win-win resolution.

The Manager is a key liaison with the customer community. They need to be able to communicate and collaborate with the business users and customers in order to have their tasks addressed in a manner that builds positive customer relations. They are also able to courageously influence the processes and barriers to their projects to best represent the customers’ requirements and needs.

What you will do – Essential Responsibilities

Team Management

  • Responsible for day-to-day tactical team decisions

  • Required to manage multiple tasks and projects simultaneously

  • Accountable for team’s use and adherence to the CarMax® policies and procedures

  • Ability to drive through obstacles and time constraints to overcome barriers and successfully deliver results

  • Create/maintain team staffing and scheduling, to include time tracking

  • Demonstrated ability to prioritize and assign tactical requests to the team

  • Responsible for frequent associate File Reviews

Associate Development

  • Consistent ability to provide associate feedback by writing and delivering Annual Performance Reviews

  • Working with associates to collaboratively establish an Individual Development Plan and review them on a timely basis

  • Ability to track associate performance and provide them with appropriate feedback

Technology Department Support

  • Manages and contributes to the Technology Budgeting & Planning process. Presents annual budget to the Senior Executive Team.

  • Provides ongoing support for finance and accounting reporting needs – Payroll capitalization, variance explanations, accruals

  • Partners with Finance on Product "dash-boarding" and reporting

  • Responsible for monthly forecasts and reporting to Technology Senior Executives

  • Collaborate with Technology management to improve process

  • Manage and contribute to the Technology Dashboard and the individual strategic program dashboards

  • Support Technology Governance by providing financial analysis and Time Tracking data

  • Mature the Technology Finance capabilities and contribute to the Technology Business Management roadmap and execution

  • Manage the team that provides purchase order, invoicing and contractor sourcing support for the Technology department.

Customer Interaction / Business Knowledge

  • Expert ability to understand finance and accounting principles and to be able to answer them for the Technology department leadership

  • Consistent ability to build positive relationships with customers and contacts in supported business areas – Finance, Accounting, Fixed Assets, CAF

  • Expert ability to interact with the customer including understanding of requirements and proposed solutions

  • Consistent ability to lead meetings and discussions in order to gain consensus and establish direction

  • Continually seeks opportunities to increase internal customer satisfaction and deepen client relations.

Purpose of the role

Technology investment at CarMax continues to grow and requires proper oversight and management. This role supports key decision around department spend by providing visibility into how our budget and forecast are trending throughout the year. The team supporting this also plays a critical function in processing purchase orders and invoices, responding to vendor inquiries and helping to source, on-board and track contractors for the department managers. The role is responsible for participating in and executing to the CTBM team’s roadmap.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 7+ years of applicable experience including managing large department budgets as well as familiarity of Technology related costs is preferred.

  • BA/BS degree

  • Leadership – can apply clear direction and priorities to the team

  • Provides vision – into the big picture

  • Serves as a role model and leads by example

  • Inspires and motivates the team

  • Strong communication skills required

  • Implements new policies and procedures effectively

  • Promotes a customer focused team

  • Promotes associate responsibility through work ownership and engagement

  • Addresses tough issues in a timely manner

  • Provides guidance and mentoring to team members

  • Drives for results – Has demonstrated a consistent ability to deliver solutions on-time and with high quality

  • Business process knowledge a plus

NOTE - Internal applicants must successfully complete MDP prior to submitting an application

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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