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CARMAX Director, Marketing Services in Richmond, Virginia

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

Director, Marketing Services

Home Office

About this job

The Director of Marketing Services is responsible for managing and leading a team of skilled associates who are focused on marketing project management, marketing print production and warehousing, lean workflow practices, digital asset management, marketing compliance, and capacity and resource planning. The Director of Marketing Services also serves as the Marketing department initiative level operations lead for Company strategic initiatives. Marketing Services serves as the backbone of the CarMax marketing team, delivering planning, governance and support functions to allow core marketing functions to focus on delivering value.

What you will do – Essential Responsibilities

  • Improve productivity and return on investment via workflow experimentation, tools & process optimizations

  • Develop highly engaged team, growing skills and expanding talent pool

  • Maintain proactive communications regarding account status across multiple account stakeholders including creative team members, strategy managers and senior management.

  • Business owner and requirements driver for workflow and process management software. Assess and then continually innovate and improve Marketing Services processes and workflow.

  • Constantly monitor and improve customer satisfaction as it relates to successful project management`

  • Create and document marketing services operations best practices policies and procedures and provide detailed Trend Analysis reporting on all creative job performance.

  • Manage, lead and develop a team of associates across project management, asset management, and partner management functions through timely performance feedback delivered during day-to-day observations, file reviews and an annual performance review.

  • ​Responsible for creating individual development plans and business objectives designed to enhance and assist associate growth.

  • Support the leadership of cross-functional project teams that include strategy, creative, analysts and production through all phases of the project.

  • Develop and track productivity measurements including output, cycle time, quality, and resource allocation

  • Oversee DAM system optimization, ongoing implementation, and roadmap

  • Continue to optimize workflow management tools and process for internal teams and agency partners.

  • Fully deploy agile teams with agency partners and internal teams

  • Develop quarterly leadership report outs of Marketing Service key functional areas

  • Manage capacity across functional groups (including Creative Services, product teams, agencies, install vendors and construction)

  • Ensure marketing compliance with UDAP laws and all legal regulations

Qualifications and Requirements

  • Ability to complete tasks in a timely manner while balancing time, multi-tasking and interruptions

  • Ability to develop and execute a plan with minimal direction

  • Ability to build and maintain strong relationships within immediate area of business, and when necessary, identifies resources in other areas of the business that can be utilized

  • Ability to provide “win-win” solutions while resolving customer service issues in a positive and professional manger

Education and/or Experience :

  • Four-year college degree (Marketing, Advertising or other related field) strongly preferred, but not required

  • Twelve or more years of experience in Project Management or Traffic Management in a creative environment

  • Two or more years of experience working in an Agile Marketing environment

  • Certified Scrum Master, Master Certificate in Project Management and/or PMP Certification preferred

  • Experience working with marketing workflow systems (i.e. Aprimo, Workfront, Davinci, Infor, etc)

  • Experience working in an environment where marketing compliance is a priority for the organization

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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