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CARMAX Analyst II, App Sys Support in Richmond, Virginia

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!


At CarMax, we want to disrupt our industry by empowering customers to buy a car on their own terms. As a Support Analyst on the Systems Integration team, you will be part of an exciting team, providing key contributions that enable our customers and associates to have a world class car buying experience. Your skills supporting our team’s technology and applications will directly contribute in countless ways and include solutions that bring business and an array of technology together.

About the position

We are seeking a Support Analyst who will bring a strong work ethic, is eager to learn, has excellent communication skills, and is comfortable speaking with large groups of people during support issues. To be successful, you will need the ability to quickly analyze and troubleshoot problems across our complex ecosystem and pull necessary resources together as needed to assist. Your knowledge of technology will enable you to be a front-line resource for identifying problems big and small while minimizing business impact. As a Support Analyst on our team, you will work side by side with other Support Analysts and developers from multiple teams, identifying issues and resolutions.

What you will do – Essential responsibilities

  • Performing root-cause analysis of incidents; update standard operating procedures to enhance support. Ensure documentation exists for applications/systems our team supports.

  • Learn high-level architecture and design of team applications.

  • Create and enhance SQL queries for support using SQL Server and Sybase.

  • Prepare and enhance overview and support documentation, including workflows, deployment validation and error remediation.

  • Providing technical and functional support for on-premise and cloud-based applications.

  • Review and analyze system and application logs in support of incident troubleshooting.

  • Handle incident reports and problem tracking using Service Now.

  • Effectively prioritize support work based on criticality and business impact.

  • Perform team duties related to CarMax new store grand opening steps.

  • Consult with CarMax IT management on prioritization of bug fixes and enhancements. Provide status updates to CarMax IT management for daily work.

  • Facilitate knowledge sharing and cross-skill training within the team. Conducting functional walkthroughs with business and store associates for System Integration team owned applications.

Qualifications and requirements

  • Comfortable driving troubleshooting conversations – even with more senior associates

  • Strong oral and written communication skills

  • Windows Server 2012+ familiarity, including system health review and monitoring

  • Familiarity with Tibco Admin Console

  • Microsoft Biztalk

  • Linux familiarity, including shell scripting

  • Familiarity with Splunk a plus

  • Familiarity with Tibco EMS 8.x

Experience in the following

  • Transact SQL

  • SQL Server knowledge to include cluster resources

  • Windows Server Operating System

  • PowerShell scripting

  • Linux

  • Linux shell (sh / ksh) scripting

  • Microsoft Office

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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