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CARMAX Command Center Analyst in Richmond, United States

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School diploma or equivalent required.

  • College degree preferred, but not required.

  • Two years in Loss Prevention/Security-related field or computer related field.

  • Ability to work independently and make sound decisions with minimal guidance.

  • High ethical standards.

About this job

The Command Center Analyst operates and maintains highly technical CCTV system to protect assets of CarMax locations across the country and is responsible for communicating with local law enforcement and store staff to ensure successful resolution of incidents. The individual supports store personnel in resolution of CCTV-related issues and work closely with other team members on a rotating shift bases. Command Center Analysts work 12 hour shifts from 9 PM to 9 AM which include every other weekend.

What you will do – Essential Responsibilities

  • Monitor Command Center technology to safeguard the assets of CarMax locations across the country.

  • Respond to alerts and calls from store associates seeking assistance.

  • Partner with local law enforcement and store associates to successfully resolve issues.

  • Effectively document summaries of all events monitored.

  • Maintain security related equipment and communicate issues in need of resolution.

  • Administer in-house programs including, but not limited to, Access Control System, AP Databases, and Home Office safety and security programs.

  • Provide inter-departmental support of Asset Protection vendors to ensure proper resolution of issues related to security equipment.

  • Other duties as assigned.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .

If you have technical problems when submitting your application, please contact us by phone (888) 922-7629 ext. 3888 or email

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

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