CARMAX Sr Analyst, EUC in Norcross, Georgia
7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092
CarMax, the way your career should be!
Who we are looking for:
The CarMax Sr. EUC Analyst is responsible for identifying, analyzing and repairing End User computing problems involving end user equipment and software packages. The position acts as a consultant with the end users to identify and recommend hardware and software solutions. If you are looking to join a collaborative team where you can create innovative solutions that provide value to our business, your job search ends here.
CarMax is seeking a Sr. EUC Analyst who will be responsible for supporting customer solutions. This process includes continuous delivery, optimization, monitoring, Infrastructure support, and implementation. As a member of the team, you will work alongside call center teams to ensure site reliability.
The Day to Day:
Provide technical expertise to resolve computer software, hardware, and peripheral equipment problems
Assist with the administration of computer security policies and vulnerability checks using established policies and procedures
Maintains and updates helpdesk tickets, move-add-change-requests, and daily reports
Perform end user move-add-change requests
Provide and coordinate warranty and non-warranty technical assistance for hardware and software for 3rd party vendor repair and follow-up
Assist with the implementation of tactical projects and software releases using predefined project methodologies
Position Requirements-What we are really looking for:
Influences the work of others to drive medium and large projects to successful completion through effective project management, customer interaction and IT coordination
Responsible for mentoring others in best practices, procedures and concepts
Drives through obstacles and time constraints to successfully deliver tasks to completion
Can effectively manage multiple projects and provide daily status reports
Delivers solutions through building consensus in both business and technical perspectives
Strong teamwork skills, ability to learn quickly, excellent written and spoken communication.
Ability to use a wide variety of open source technologies and cloud services
Experience implementing and maintaining highly secure infrastructure solutions.
Experience with multiple hardware\software platforms
Microsoft Office 365
Support of IP Phones
Support of Network and Wireless Infrastructure
Citrix VDI support
Some support knowledge Salesforce CRM (preferred)
Automation through scripting (Powershell, Python, etc.)
Education and/or Experience:
6+ years of experience within the IT industry
2+ years degree in IT related course of study
6+ years of experience in Windows Operating Systems, Windows 7 or newer system, IP based networks, Microsoft Office products and peripheral equipment (printers, scanners)
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.