CARMAX Sr. Clerk, CAF Customer Accounting in Kennesaw, Georgia
9003 - CAF Vaughn Road - 2015 Vaughn Road, Kennesaw, Georgia, 30144
CarMax, the way your career should be!
Deliver a world-class customer service experience
Each year, CarMax Auto Finance helps more than 200,000 customers with their vehicle financing. We strive for a simple and seamless experience by offering fast, on-site financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of your vehicle is just the beginning and we’re committed to being there for you throughout every step and milestone of your vehicle ownership.
What you will do – Essential Responsibilities
Accurately and timely code and deposit checks from customer payments
Annotate customer accounts with actions taken in company account management system
Run, print, assemble, and distribute reports from company account management systems
Work with team members, other departments, external vendors, and CarMax stores where necessary to resolve customer questions/issues
Perform all of the above timely and accurately in compliance with federal, state, and company guidelines
Maintain and drive efficiency, independently and as a team
When our customers make payments to their auto finance accounts, they expect it to be processed accurately and timely. But at CarMax Auto Finance, we aim to be the best at it in the industry. That’s where the Customer Accounting and Payment Services (CAPS) team comes in. As a Sr. Clerk, you will contribute to this goal by exercising your impeccable attention to detail – whether it’s data entry, generating reports, filing documents, or more. Because of your natural curiosity, you elevate your concerns when something doesn’t look right. By nature, you’re a team player who can also work independently and you thrive in a fast-paced work environment.
Qualifications and requirements
High school diploma/GED, or an equivalent of 6 months of related experience (required)
Basic computer capabilities and proven experience with data entry
Strong attention to detail
Basic math skills
Ability to communicate both in person and by phone with fellow associates and customers
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.