CARMAX Sr. Clerk, Admin Servicing - CSST in Kennesaw, Georgia

Position Description


Under direct supervision, responsible for processing work requests or account updates within established procedures for vehicles financed through CarMax Auto Finance.


  • Processing customer correspondence (mail, faxes)

  • Processing insurance checks (locating account numbers and updating insurance instances, endorse and send back partial loss checks, entering lien holder information)

  • Preparing manual letters

  • Data entry, completing work requests to support customer service requests. (process eTRACS letter requests, customer requests for extension letter, payoff letters, GAP documents, amortizations)

  • Understand and adhere to company policies and procedures

  • Special projects and/or duties as assigned

Position Requirements


  • Demonstrate adaptability and flexibility by embracing change

  • Ability to meet deadlines

  • Ability to work in a team environment

  • Multi-task in a high energy and fast-pace work environment

  • Execute basic typing skills to include minimum speed and accuracy requirements

  • Execute basic computer skills

  • Apply a common sense understanding in order to carry out simple verbal or written instructions

  • Sort alphabetically and numerically

  • Perform to minimum data entry standards

  • Complete CarMax provided training as required

  • Understand and adhere to company policies and procedures


  • High School diploma/GED

  • Six months related experience/training

  • Knowledge of Microsoft Word and Excel functions