CARMAX Administrative Support Sr. Clerk - Records Management in Kennesaw, Georgia

Position Description

CarMax has been a Fortune "100 Best Companies to Work For since 2005", awarded a Top Workplaces honor since 2016 by The Atlanta Journal Constitution and ranked 7th of Atlanta's top 25 large companies, and Training magazine's "Top 125 Training Companies" since 2008. Our culture is built upon the values of respect, integrity and transparency, and we live these values every day in how we treat our Customers and our Associates.

Facts about CAF (CarMax Auto Finance):

  • Portfolio of over 10 Billion

  • Great work-life balance, community involvement, team engagement events, on-site gym...etc.

  • We provide benefits that support the diverse needs of our workforce (e.g., flexible time, adoption assistance, domestic partner health care coverage, and more)

  • Not a suit & tie environment, think jeans and sneakers


Under direct supervision, responsible for processing work requests or account updates within established procedures for vehicles financed through CarMax Auto Finance.


  • Preparing system generated letter and document requests for mailing.

  • Receiving credit maintenance requests and entering them in system (eTracs).

  • Data entry in Customer Account Management System (CAMS) in order to notate and document work requests.

  • Scanning critical customer documents into company Deals database.

  • Processing Retail Installment Contract received from CarMax stores utilizing CBS and Deals database.

  • Boxing, labeling and sorting documents (RIC) for offsite storage.

  • Retrieve scanned documents from company Deals database as requested.

  • Understand and adhere to company policies and procedures.

  • Special projects and/or duties as assigned.

Position Requirements


  • Demonstrate adaptability and flexibility by embracing change.

  • Ability to meet deadlines.

  • Ability to work in a team environment.

  • Multi-task in a high energy and fast-pace work environment.

  • Execute basic typing skills to include minimum speed and accuracy requirements.

  • Execute basic computer skills.

  • Apply a common sense understanding in order to carry out simple verbal or written instructions.

  • Sort alphabetically and numerically.

  • Perform to minimum data entry standards.

  • Complete CarMax provided training as required.

  • Understand and adhere to company policies and procedures.


  • High School diploma/GED.

  • Six months related experience/training.

  • Knowledge of Microsoft Word and Excel functions.